Roll99 is committed to protecting the privacy and security of every user's personal information. This document clearly explains how we collect, use, store, and protect your data while you use our platform.
Privacy is more than a document — it is our daily practice. Here are the six core commitments that ensure your data always remains in the right hands.
All data transmitted between your device and roll99 servers is protected with 256-bit SSL encryption — the same security standard used by leading banking and financial institutions worldwide.
Your personal data is stored on servers protected by strict access controls, continuous monitoring, and regular backups. Only staff with specific authorisation may access user data.
Roll99 does not sell, rent, or share your personal information with any third party for marketing purposes. Your data belongs to you — it is not our trading commodity.
You have the right to view, amend, download, and request deletion of your personal data at any time. Control over your data stays in your hands, not ours.
You can control the types of notifications and marketing communications you receive from roll99. Unsubscribing can be done at any time with ease through your account settings.
The roll99 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards, ensuring your rights as a user are always upheld.
Roll99 ("we", "Platform", "company") respects the privacy of every individual who uses our services on roll99.win. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information across every aspect of your use of the platform.
This policy applies to all users who access the roll99.win website, use the roll99 mobile app, or interact with any of our services — whether you are simply browsing the site, registering a new account, or an active member who regularly places bets on our platform.
We take data protection responsibilities seriously. All information you provide to us is used solely for legitimate purposes, clearly stated in this document, and never misused for the benefit of any other party without your knowledge.
Roll99 collects your personal information through several means as you interact with our platform. The type of data collected depends on how you use our services:
| Data Category | Data Examples | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, gender | Registration form & KYC |
| Contact Information | Email address, phone number, full mailing address | Account registration |
| Financial Information | Bank name, bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, browser type, operating system, device ID | Automatic server logs |
| Usage Data | Betting records, game history, login activity | In-platform activity |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Your web browser |
We only collect data that is strictly necessary to provide the services you request. We do not collect sensitive information such as biometric data, religious beliefs, or medical records unless required by law.
The personal information we collect is used solely for lawful purposes directly related to the provision of roll99 services. The following are the primary purposes for which your data is used:
Roll99 does not sell or trade your personal data under any circumstances. However, we may share certain information with selected third parties in limited and controlled situations as follows:
All third parties receiving your data from roll99 are required to protect that information to a security standard equal to or higher than our own.
The security of your personal data is roll99's top priority. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:
Roll99 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform functions smoothly. The following are the types of cookies we use:
You can manage and control cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality and your overall user experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by roll99:
Request a copy of the personal data we hold about you at any time.
Update or correct any personal information that is inaccurate or out of date.
Request deletion of your personal data, subject to applicable legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a machine-readable format for transfer to another platform.
Request that we restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the roll99 customer support team via Live Chat within the platform. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing data-related requests.
Roll99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
When the retention period expires or you request data deletion, your personal information will be securely deleted or anonymised from all our systems in accordance with a systematic data deletion procedure.
The roll99 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from children or minors under the age of 18.
If we discover that personal information belonging to a minor has been collected without valid consent, we will take immediate steps to delete that information and close the associated account.
Roll99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or improvements in how we protect user data.
When significant changes are made, we will notify you via:
The "Updated" date at the top of this document will always reflect the date of the latest version. Continued use of the roll99 platform after changes are published constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the roll99 data protection team through the following channels:
We are committed to addressing every privacy-related enquiry seriously and professionally. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
With industry-grade data protection, a trusted platform, and an exceptional gaming experience — roll99 is the smart choice for Malaysian players.